We are more than happy to help. Please contact our friendly team here.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.

Our websites meet all 6 categories of PCI (Payment Card Identity) standards.

Signature requirements are added to orders as a security measure to ensure your package arrives safely to you. We are unable to make changes once your order has been placed.

Please contact the retailer that you purchased the product from, and they will be able to help you.

Our priority is to get your order to you as quickly as possible so you can soak up those sunshine rays. Due to our speedy process, we regret to inform you that cancelling your order may not be possible. Please contact our friendly team here to see what action can be taken.

From when you receive your
Coconut Grove Co. delivery, we offer 30 days to make a change of mind return. All product/s must be unused and in their original packaging. Once we receive your return to our fulfilment centre, we will assess the product/s before processing your refund. When sending your order back to us, we recommend that you use a trackable service as we are not responsible for lost or damaged returns.
Coconut Grove Co. doesn't offer prepaid labels for change-of-mind returns.

To arrange your change of mind return, please contact our friendly team here.

We're unable to offer exchanges; however, please refer to our returns policy for change-of-mind returns.

We offer a 12-month warranty on all
Coconut Grove Co. products. To obtain a replacement for a faulty product, please provide the following to our friendly team here.

1. Proof of purchase from coconutgroveco.com ie: order number or email address used at time of purchase.
2. Image or video of the product fault.
3. Fill out this form, and we'll get back to you about your fault within 1-2 business days.

Due to duties and charges incurred at customs, we are unable to send replacement products internationally from our fulfilment centres; in this case, a refund would be processed.

If you have purchased from one of our retail partners, please contact them directly.

Orders can be split into multiple deliveries due to product dimensions and/or weights. If you do not receive your entire order within 3 business days from the first package arriving, please contact our friendly team here.

Coconut Grove Co. is a privately owned and family-run business based in Sydney, Australia.

Coconut Grove Co. has HQs based in Sydney, Australia and Los Angeles, United States.

Coconut Grove Co. - Corporate Office

B1, 85 Dunning Avenue

Rosebery, NSW 2018, Australia

Phone: 02 7501 0085

Email: wecare@coconutgroveaustralia.com

Please fill out the form here, and a member of our sales team will be in touch with you.

Proudly designed in Sydney, Australia, since 2003 and manufactured in China.

Our Swim Vests are tested to comply with the Consumer Goods Swimming and Flotation Aids Safety Standards 2017. It's important to remember that our vests are designed for water familiarisation, swimming tuition and water play, they are not United States Coast Guard approved for boating nor are they lifesaving devices. They are to be used under constant supervision.