Returns

Returns 
We offer 30 days from when you receive to return your Coconut Grove Co. for a change of mind. Product must be unused with fully intact packaging. Once we receive your return to our warehouse, we will assess the product and then refund it.

Unfortunately, we don't offer prepaid labels for returns, exchanges or change of mind. We recommend that when sending your order back to us, you use a trackable service, as we're not responsible for lost or damaged returns.

Exchanges
Unfortunately, we're unable to offer exchanges; however, please feel free to return your product/s so we can refund them and you can repurchase what you would like on our site.

Faults
We offer a 12-month warranty on all our Coconut Grove Co. products. To obtain a replacement for a faulty product, the below will need to be provided to our customer service team for assessment through our faulty form.

Proof of the product fault.

Proof of purchase ie: order number, retail receipt, bank statement.

Due to unforeseen duties and charges incurred at customs, we are unable to send replacement products internationally from our warehouses in Sydney, Netherlands and LA. If you are a Coconut Grove Co. online customer with a faulty product and reside internationally, we are able to offer you a full refund for your faulty product. If you have bought from one of our Coconut Grove Co. retailers then you will need to get in contact with them for their replacement policy.

Just fill out the form below and we'll get back to you within one business day.